Shipping and Returns

Free shipping within France.
Free returns.

Returns extended until January 8, 2026 for all purchases made between November 15 and December 24, 2025.

Domestic (France) deliveries are carried out by Colissimo.
European deliveries are carried out by Colissimo or DHL Express.
Worldwide deliveries are carried out by DHL Express.

Shipping costs vary depending on location.
Orders are processed within 24 hours. You will receive a shipment confirmation email with the shipping tracking number. Signature is required for delivery.

Domestic orders (France) arrive within 1–2 days of shipping.
European orders arrive within 2–4 days of shipping.
International orders arrive within 2–4 days of shipping.

CUSTOMS, DUTIES AND TAXES

All duties and taxes are included in the price - no additional charges at delivery.

EXCHANGES AND RETURNS

Returns are free. You have a lead–time of 14 days from reception (outside the holiday season) date to return the product(s) you have ordered for exchange or refund . If the last day of the lead-time is a Saturday, Sunday, or public holiday, the lead-time is reported to the following business day. Beyond this, Fane reserves the right to refuse return or exchange.

All enquiries must be sent to contact@faneofficiel.fr.

Items must be returned in perfect condition and in their original packaging. We will send you a prepaid packing slip for the return. You then need to send your return within 7 business days, otherwise it will not be accepted. Damaged or incomplete items will not be taken back and will be returned to you as is, at your expense.